We are excited to announce a significant leap forward with the release of CiteOps 25.0, which brings various improvements for a smoother planning and scheduling experience!
To assist you with its rollout, this communication plan acts as a central hub that contains the key information and all communication templates that you may need.
Communication Plan & Documentation
A. Pre-Deployment Communication & Support
Sitewide announcement of the intended upgrade, which includes links to both our product updates and technical release notes
Detailed technical release notes contrasting CiteOps 24 and 25
User Acceptance Testing Guide for users conducting testing
Detailed information on backend changes for teams utilizing BiPoint and APIs
Online training materials for new multi-shadow functionality
B. Post-Deployment Communication & Support
Following the successful implementation of CiteOps25.0, our commitment to your success remains. Our dedicated Customer Success Specialist and Support Team will be available to assist with any post-implementation issues or queries. Whether it's clarifying features, addressing concerns, or providing additional support, our team will be there to assist!