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How to change your password?
Jeffrey Guma avatar
Written by Jeffrey Guma
Updated over 2 weeks ago

Step-By-Step Guide

As an Admin

1.Go to the Manage Screen.

2. Go to Users and search your name.

3. Double click on your name to edit.

4.A pop-up window will come up. There is a Change Password on the bottom. Click it and change your Password. Remember to save.

As a User

To change the password to a personal, safe password (as a new user):

  • Access the login page.

  • Rather than logging in, click on ‘Forgot password’.

  • An email link will be sent to the new user, to reset the password

Note: the email to reset the password is case sensitive, if the platform doesn’t recognise the provided e-mail address, please try: all lower case, all upper case, name and last name first character in capital letters.

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